Supporting our staff and developing skills

Training, dialogue and support

The human resources policy contributes to the implementation of the Group’s strategic objectives, which concern customer service, safety, development and economic performance.
The Group’s human-resources management approach will ensure that support is provided in terms of organisation of resources and activity and of social dialogue during the changes that follow privatisation.
Compliance with Group values is a universal requirement, and the key components in Human Resources policy are quality-based management, ethical behaviour, professionalism and commitment to service.

At 31 December 2007, the Group had 4,216 employees with open-ended contracts (OEC) and 51 with fixed-term contracts (FTC), representing a global average weighted workforce of 4,036 people (OEC and FTC).

	Employees
APRR	2,959.6
AREA	1,076.6
GROUP	4,036.2

N.B.: The average weighted workforce gives the full-time equivalent of the workforce with open-ended contracts and fixed-term contracts for a given period (weighted on the basis of the rate of employment and hours of presence during that period).

In 2007, executives represented 13% of employees in average weighted terms, with first-line supervisors accounting for 42.8% and skilled & unskilled workers accounting between them for 44.2%. Across the Group, an average of 37.4% of employees work in toll collection and customer sales. A further 39.3% work in viability and safety, and 23.3% perform functional or support duties.