Training, dialogue and support
The human resources policy contributes to the implementation of the Group’s strategic objectives, which concern customer service, safety, development and economic performance.
The Group’s human-resources management approach will ensure that support is provided in terms of organisation of resources and activity and of social dialogue during the changes that follow privatisation.
Compliance with Group values is a universal requirement, and the key components in Human Resources policy are quality-based management, ethical behaviour, professionalism and commitment to service.
At 31 December 2008, the Group had 4,081 employees with open-ended contracts (OEC), 40 employees with CATS and 34 with fixed-term contracts (FTC), representing a global average weighted workforce of 3954,5 people (OEC and FTC) and 9 employees with CATS.
| | Employees |
| APRR | 2,894.5 |
| AREA | 1,061.1 |
| GROUP | 3,954.5 |
N.B.: The average weighted workforce gives the full-time equivalent of the workforce with open-ended contracts and fixed-term contracts for a given period (weighted on the basis of the rate of employment and hours of presence during that period).
In 2008, executives represented 13% of employees in average weighted terms, with first-line supervisors accounting for 44% and skilled & unskilled workers accounting between them for 43%. Across the Group, an average of 36.6% of employees work in toll collection and customer sales. A further 39.8% work in viability and safety, and 23.6% perform functional or support duties.